Return and Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return under our voluntary 30-day return policy, your item must be unopened, unused, and unassembled, in the same condition that you received it, and in its original packaging with all parts, accessories, and instruction manuals included. You’ll also need the receipt or proof of purchase. These condition requirements do not apply to returns due to product defects, shipping damage, or an incorrect item received, and do not affect your statutory consumer rights.

To start a return, please contact us at support@ybloctoy.com with your order number and the reason for your return. You must contact us and obtain return approval before sending your item back. Once your return is approved, we will provide instructions on how and where to send your package. Items returned without prior approval will not be accepted or refunded under our voluntary return policy. This does not affect your statutory consumer rights.

You can always contact us for any return question at support@ybloctoy.com.

Return Shipping Responsibility

For return requests submitted within 30 days of receiving your item, we will cover the international return shipping cost if the return is due to a quality-related issue, including product defects, shipping damage, or an incorrect item received. Once the issue is confirmed, we will issue a full refund.

For returns due to personal or other non-quality-related reasons, such as ordering the wrong item or selecting the wrong size or color, the buyer is responsible for arranging and paying for the international return shipping. Refunds will be processed after we receive and inspect the returned item.

If you have any questions about the reason for your return or who is responsible for return shipping costs, please contact support@ybloctoy.com before sending your item back.

Approved refunds will normally be issued to the original payment method. An alternative method will be used only where legally permitted and expressly agreed with you, without additional refund fees.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods such as food, flowers, or plants, custom products such as special orders or personalized items, and personal care goods such as beauty products. We also do not accept returns for hazardous materials, flammable liquids, or gases.

Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on gift cards.

These exclusions apply to our voluntary return policy and do not affect your statutory consumer rights.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

If approved, your refund will be credited to your original payment method, or an alternative method expressly agreed with you as described above, within 14 days of our receipt of your returned item, including inspection and bank or payment provider processing time.