Billing Terms and Conditions
Billing Terms and Conditions
At YBLOC, we aim to provide a clear and transparent billing process. Please review the following terms before placing an order.
YBLOC is our brand. References to YBLOCTOY or ybloctoy.com identify our online store at https://ybloctoy.com. The brand and store are operated by Millekee Intelligent (Hong Kong) Co., Limited.
Payment Methods:
The payment methods available for your order are displayed at checkout. Availability may vary depending on your country, currency, device, and payment provider.
Please use the payment options provided at checkout. Do not send full payment card details, security codes, passwords, or verification codes through email, WhatsApp, or our contact form.
Prices and Charges:
The applicable currency, product prices, discounts, shipping charges, and taxes collected by us will be displayed before you submit your order.
Please review the final order total before completing payment.
International orders may be subject to import duties, taxes, or carrier clearance charges that are not collected at checkout. Please refer to our Shipping Policy for the applicable arrangements.
Order Confirmation:
After placing an order, you will receive an order acknowledgement at the email address provided at checkout. It will include your order details and the amount charged or payable.
Please review the information carefully. If you notice an error or do not receive the email, contact support@ybloctoy.com.
An automated acknowledgement confirms receipt of your order. If we cannot fulfill an order, we will notify you and refund any payment received for items we do not supply, in accordance with applicable law.
Payment Authorization:
By submitting an order, you confirm that you are authorized to use the selected payment method and authorize payment of the total amount shown at checkout.
Your payment provider may require additional verification before completing the transaction. If payment is declined, please check your billing information or contact your bank or payment provider.
Order Cancellation:
If you need to cancel your order, email support@ybloctoy.com as soon as possible with your order number.
We will check whether cancellation is still possible based on the order’s processing and fulfillment status. Once an order has been processed or dispatched, an operational cancellation may no longer be possible, and return arrangements may apply.
If cancellation is confirmed, any payment due back to you will be refunded to the original payment method.
This procedure does not restrict any applicable statutory cancellation or withdrawal rights.
Refunds:
Refund eligibility, return conditions, and return shipping responsibilities are explained in our Return & Refund Policy.
Approved refunds will normally be issued to the original payment method. An alternative method will be used only where legally permitted and expressly agreed with you, without additional refund fees.
Refunds will be handled without undue delay and within any applicable legal deadline. Your bank or payment provider may require additional time to post the refund after we initiate it.
For an update on a refund, please contact support@ybloctoy.com with your order number.
Disputes and Chargebacks:
If you have a concern about a payment, delivery, or refund, we encourage you to contact support@ybloctoy.com so we can investigate and help resolve it.
Contacting us first is not a condition of exercising your lawful rights. Nothing in these terms restricts your right to contact your bank or payment provider, dispute a transaction, or initiate a chargeback where available.
Updating Billing or Delivery Information:
Please check your billing and delivery information before placing an order.
If you need to correct information for an existing order, contact support@ybloctoy.com as soon as possible. Whether a change can be made depends on the payment and fulfillment status.
Updating information in your customer account does not automatically change an order already placed.
For payment security, do not email new card details. If a payment needs to be updated, we will explain the available secure options.
Consumer Rights:
Nothing in these Billing Terms and Conditions excludes or restricts any consumer rights or remedies that cannot lawfully be excluded or restricted.
These terms should be read together with our Terms of Service, Shipping Policy, and Return & Refund Policy.
Contact Us:
Company: Millekee Intelligent (Hong Kong) Co., Limited
Brand: YBLOC
Online Store: https://ybloctoy.com
Email: support@ybloctoy.com
WhatsApp: +86 172 0910 4465