FAQ

Q1: What makes YBLOC's products unique and innovative?
A1: At YBLOC®, we specialize in offering unique and innovative model toys and accessories. Our products are carefully curated to provide a touch of magic and fascination that sets them apart from traditional toys. Our collection is designed to spark imagination and creativity. Provide a paradise for technology model enthusiasts.

Q2: What should I do if I haven’t received my package?
A2: If you haven’t received your package, including cases where tracking shows it as delivered, please contact our customer support team at support@ybloctoy.com with your order number and tracking number, if available. We will help investigate the delivery status with the shipping carrier and work with you to resolve the issue.

Q3 do I contact customer support?
A3 you have any further questions or need assistance, please contact our customer support team at support@ybloctoy.com. We are here to help!

Q4 You ship to my country?

A4: We ship to the United States, European Union countries, the United Kingdom, Canada, Mexico, Australia, New Zealand, Norway, Switzerland, and other selected destinations. For information about additional shipping destinations, please contact support@ybloctoy.com.

Q5 Can I not select my desired courier?

A5: We always do our best to select the most convenient courier for your preferred shipping method among the high number of options available.

Q6 Urgently need to receive my order. Can I select an express shipping method?

A6: Express shipping is available only for selected destinations and eligible orders, where the service is enabled. If available for your order, the express shipping option and additional shipping fees will be displayed at checkout. If no express option appears, or if you need delivery by a specific date, please contact support@ybloctoy.com before placing your order to confirm availability and estimated delivery times. Delivery dates cannot be guaranteed.

Q7: Do you offer free shipping and cover customs duties?

A7: We offer free shipping to the United States, European Union countries, the United Kingdom, Canada, Mexico, Australia, and New Zealand. Applicable import duties are covered by us for shipments to the United States, European Union countries, and the United Kingdom. For other destinations, shipping charges and any applicable import duties depend on the destination and order details. Please review the shipping charges at checkout or contact support@ybloctoy.com for a shipping quote and details about customs duties.

Q8: Where you ship goods from?
A8 : Our warehouse is located in China, the goods will be shipped from China mainland.

Questions about Shipment

Q1 : Which countries do you ship to?
A1 : We ship to the United States, European Union countries, the United Kingdom, Canada, Mexico, Australia, New Zealand, Norway, Switzerland, and other selected destinations. For information about additional shipping destinations, please contact support@ybloctoy.com.

Q2 : Where you ship goods from?
A2 : Our warehouse is located in China, the goods will be shipped from China mainland.

Q3 : What is the shipping cost?
A3 : Shipping is free to the United States, European Union countries, the United Kingdom, Canada, Mexico, Australia, and New Zealand. Applicable import duties are covered by us for shipments to the United States, European Union countries, and the United Kingdom. For other destinations, shipping charges and any applicable import duties depend on the destination and order details. Please review the shipping charges at checkout or contact support@ybloctoy.com for a shipping quote and assistance.

Q4 : What is the shipping time?
A4 : We offer shipping to the United States, European Union countries, the United Kingdom, Canada, Mexico, Australia, New Zealand, Norway, Switzerland, and other selected destinations. For information about additional shipping destinations, please contact support@ybloctoy.com. Please allow 1-3 working days for us to fulfill your order before dispatching it. Once your order is dispatched, the estimated delivery time (America: About 10-20 days : Europe：About 8-20 days ; Other Area：About 10-20 days ;（Shipping times are only estimates, cannot be guaranteed，depends on destination and emergencies）,depending on your country or region. Please note that delivery times may be affected by holidays, natural disasters, or pandemics and some emergencies.For expected delivery date, please check in this page: https://www.ybloctoy.com/pages/shipping-policy

Q5 : How do I track my package?
A5 : The package can be tracked on 17track.net . Or if you need a team members help to check up, please contact with our service team Support@ybloctoy.com and we will be in touch with a status update.

Questions about Payment & Order

Q1 : What payment terms you can accept?
A1 : For payment, we accept Paypal and Credit Card,google pay,apple pay and shopify payment

Q2 : My payment was declined, why? How to solve it ?
A2 : If you made the purchase via Credit Card and failed, could you please contact with shopify payment Support Team for solution? Or if the issue cannot be solved, please no worry, we accept Paypal payment as well.

Q3 : How do I cancel my order?
A3 : For the order, if not shipped out yet, please contact with our Service Support Team  support@ybloctoy.com., we will cancel your order and give you full refund.

Q4 : Is my information is securing using this site?
A4 : Yes, YBLOC takes precautions to protect your personal information. When you submit sensitive information via the website, your information is protected both online and offline. Please don’t worry for this.

Q5 : What if my address is wrong?
A5 : If the recipient's address was wrong, after the failed delivery, the parcel should be returned back to sender. After we receive the parcel, we will contact you for an updated address and arrange re-delivery for your package.

Questions about Return & Refunds

Q1 : What items are returnable?
A1 : You may request a return for a refund within 30 days of receiving your item. For return eligibility or assistance with your item, please contact support@ybloctoy.com.

Q2 : How do I return a product?
A2: Please contact support@ybloctoy.com with your order number and the reason for your return. Our customer support team will provide return instructions.

Q3. What is your return policy?
A3: You may request a return for a refund within 30 days of receiving your item. We cover return shipping costs for quality-related issues, including defective, damaged, or incorrect items. For returns due to personal reasons, the buyer is responsible for the return shipping costs. If you have any questions, please contact support@ybloctoy.com.

Q4 : How will you refund me?
A4 : Approved refunds will be issued to your original payment method.

Q5. How do I initiate a return?
A5: To request a return, please email support@ybloctoy.com within 30 days of receiving your item. Include your order details and the reason for the return, and we will help you with the next steps.